Product Questions
- How do I refill my Oribe product using a refill pouch?
- Which retailers carry authentic Oribe products?
- What is the pH of Oribe shampoos and conditioners?
- What are phthalates and are they used in any Oribe products?
- Do Oribe products include Microbeads?
- Do Oribe products include Palm Oil?
Ingredient Questions
- What are phthalates and are they used in any Oribe products?
- Do Oribe products include Microbeads?
- Do Oribe products include Palm Oil?
- Do Oribe products include Mica?
- Are Oribe products safe to use during pregnancy?
- Are Oribe products natural?
Shipping & Returns
- What is the return policy?
- There is an issue with my order. What do I do next?
- Does Oribe.com offer expedited shipping?
- What are the shipping costs in Canada?
- What are the shipping costs in the US?
- Do you ship to Canada?
Salons
Digital Gift Cards
- I can't find my Digital Gift Card.
- Can the Digital Gift Card be used in combination with offers or discounts?
- Can I return a purchase made with a Digital Gift Card?
- Is the purchase of a Digital Gift Card eligible for promotions?
- Can I check my Digital Gift Card balance?
- Can I exchange or receive a refund for my Digital Gift Card?
Other Inquiries
- Can I change my shipping address after placing an order?
- Can I cancel my order after it has been placed?
- Does Oribe.com offer any discounts or promotions?
- Can I change the language of the Oribe emails I receive?
- Oribe.com Online Accessibility Statement
- Why can’t I change my shipping address at checkout?
Serene Scalp Densifying Shampoo Voluntary Recall
- Why is Oribe recalling certain lots of its Oribe Serene Scalp Densifying Shampoo, 8.5 oz. and 33.8 oz. sizes?
- What is the risk associated with using impacted batches of this product?
- What steps is Oribe taking in the recall?
- Are any other Oribe products affected by this recall?
- How much product is affected?
- Where can I find the lot number on the product?